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Terms & Conditions


Your use of the Suziebou website and by placing an order with Suziebou you will be deemed to have read, understood and agreed to these terms and conditions.
These terms and conditions are supplemental to any additional terms that might apply to specific transactions such as special offers, promotions or the use of gift vouchers whose terms are set out separately.

Placing an order with Suziebou
You can place an order online at the Suziebou website, by phone on +44 01228 711696, by posting your order to Suziebou Mail Order, 22, The Square, Dalston, Carlisle, Cumbria, CA5 7PY.

When you place an order you are making an offer to Suziebou to purchase the goods detailed in the order subject to these terms.
When you have placed an order online we will send you an automatic email confirmation that your order has been received. This email is not a confirmation that your offer to purchase the goods has been accepted and it is not a confirmation that we will be able to meet your order. A contract between you and Suziebou for the sale of the products will only exist once the order has been accepted, processed and despatched to you.
All new orders are deemed separate and each is treated individually.

Prices and availability of goods are subject to change without notice. If the product(s) on your order are not available within 4 weeks we will notify you by email or telephone.

Suziebou may cancel any sale and not supply the products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full.
You may normally cancel your order up to the point of despatch. If you do cancel your order within this time no payment will be taken.any payments made by you will be refunded.

Price & Payment
We currently accept online payment by visa, mastercard, amex, switch and delta via Paypal. To ensure that shopping online is secure we encrypt your credit/debit card details. You can also pay for your order by cheque or postal order. Please make cheques payable to ‘Suziebou’. You must pay for your order before it is delivered.

Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until their despatch to you.
The prices shown on the Suziebou website are quoted in UK pounds sterling (including VAT), Euros or USD. (£) and include VAT at 20.00%.
Outside the UK your Your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that all charges and refunds are in the currency in which you placed your order. UK pounds sterling (£) and Suziebou cannot be held responsible for any loss due to exchange rate fluctuations.

Delivery outside the EU may be subject to local import taxes which are your responsibility where they apply. We cannot advise you of these charges, please consult your local customs office.

A delivery charge will be added to your order where appropriate. You will be notified of the delivery cost for your order before you submit your credit card details.
We will make every effort to deliver to you within the time stated but we will not be liable for any loss or damage caused to you directly or indirectly by late delivery. All dates quoted for delivery are estimated delivery dates times and may be subject to change.

If you change your mind about our products you can return your order for any reason within 28 days of receipt for an exchange or refund. Please follow the simple steps below:

Contact us via to request a returns form noting whether you would like an exchange or refund. There is no need to call us.
Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to:

Suziebou Mail Order
22, The Square

Goods are returned at your own cost
The delivery charge for the original order is non-refundable.
Please ensure products are Products must be returned complete, unused, unwashed and in original packaging as we cannot only accept items for a refund or exchange if they are not in perfect condition.

If you received damaged or faulty goods we will replace them or refund in full (including the original postage charge for refunds). Please follow the simple steps below:

Please call us on +44 01228 711696 within 7 days of receiving your order to obtain a Returns Authorisation Number and instructions on how to return the goods to us.

Complete the returns form included in your parcel.
Faulty/damaged goods cannot be accepted without a Returns Authorisation Number and must be returned within 14 days of receiving your order.

We  strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. You will be responsible for the returned products until they reach us.

We will write to confirm when your return or exchange has been processed. Please allow up to 21 days.

Please note that we can only accept return of goods at the above address with a valid online order number.  Goods purchased at Suziebou Westfield must be returned to Westfield.  Goods purchased from any other store must be returned to the store where they were purchased.

Conformity of Goods
The content of this site is provided free of charge for information purposes only. Suziebou tries to ensure that the information presented on the site is both true and accurate. However, Suziebou, its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.

We take extra care to ensure that the specifications and descriptions of Suziebou products are accurate but they are not intended to be binding and are intended only to give a general description of the products.

The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, Suziebou reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site. We also try our hardest to ensure that colours are reproduced as accurately as possible though we cannot control differences that may occur through printing in the catalogue and technical issues online such as different browsers and monitors.

All dimensions are in centimetres and measured at the widest point. For photo frames the size is given for the photograph. Many All products are hand finished made and may vary slightly.

All content and products included on this site including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of Suziebou or its content suppliers and are protected by UK and international copyright laws.
All Suziebou products are the property of Suziebou and are protected by UK and international copyright laws.
All software used on this site is either the property of Suziebou or its software suppliers and is protected by UK and international copyright laws.
ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Suziebou and using this website as a shopping resource only. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of Suziebou is strictly prohibited.

Suziebou does not seek to exclude or limit liability for death or personal injury resulting from the negligence of Suziebou or any of its directors, employees or agents or for any fraudulent misstatement.

These terms do not affect your statutory rights as a consumer which are available to you. To the fullest extent permitted by law, Suziebou shall not be liable to you for any loss or damage of any kind arising out of or in connection with the use of this website, the supply of the products or their use or resale by you, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Suziebou. Suziebou shall have no liability to pay any money by way of compensation.

Suziebou has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Suziebou makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Suziebou reserves the right to change price and availability information without notice.

Suziebou shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. Suziebou shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.
Suziebou makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Suziebou’s sole liability and the user’s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Suziebou of the defective product(s).

While Suziebou takes all reasonable endeavorsendeavours to ensure a fast and reliable service, it does not guarantee that your use of this website will be error or interruption free and will not be responsible for any loss of, disruption or corruption of any material in transit or data when downloaded onto a computer system.
The entire liability of Suziebou under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these terms and conditions.

As a consumer you are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)

You agree to indemnify and hold Suziebou, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

HTML Links
Some hypertext (HTML) links on this website may lead to websites which are not under the control of Suziebou. Accordingly, Suziebou makes no representation or warranty concerning the content of these websites and accepts no responsibility or liability in respect of the material on any website, which is not under the control of Suziebou. Please note that Suziebou is not responsible for the content or privacy practices of other websites that it may link to.

Suziebou is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Suziebou of the linked site or imply any relationship between Suziebou and the hyper-linked organisation or individual.

Governing Law and Jurisdiction
This website is controlled and operated by Suziebou from its offices in England. We make no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.

All terms and conditions contained on this website shall be governed by and construed in accordance with English law. By using this website, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this website.

Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Privacy & Data Protection
For information on our Privacy & Data Protection Policy please click on the relevant links.

Suziebou Competition Terms & Conditions
("the Terms") applicable to any Suziebou prize competition ("competitions")

1. Competitions are organised by Suziebou whose registered address is Suziebou, 22, The Square, Dalston, Carlisle, Cumbria, CA5 7PY. By entering the Competition, entrants agree to be bound by these Terms.

2. Competitions are open to residents of the UK and Channel Islands. Employees of Suziebou are not eligible to enter Competitions, nor is anyone connected with the Competition. The eligibility of any entrant is at Suziebou’s sole discretion.

3. Competition entrants may submit more than one entry to any Suziebou competition, unless otherwise stated.

4. No purchase is necessary to enter competitions, unless otherwise stated.

5. Suziebou does not assume any responsibility, and cannot accept any liability, for lost, damaged or incomplete entries sent by entrants, or for any lost or incomplete Website entries resulting from (without limitation) incorrectly entered codes or any technical fault or failed electronic data transmission. Any and all such entries will be deemed invalid. Proof of despatch shall not be proof of entry.

6. All entries, whether made on the Website or by post, must be received by Suziebou by the advertised closing date, which will differ for each competition.

7. The prize-winner will be selected by Suziebou management from all qualifying entries. Suziebou’s decision is final and binding and no correspondence or discussion will be entered into. Prizes will be awarded at Suziebou's discretion and no prize shall be awarded as a result of improper or inappropriate actions by or on behalf of any entrant. Suziebou reserves the right to request written proof of age or identity of any entrant before they may claim a prize.

8. All prizes are non-transferable and there are no cash alternatives. If the credit facility is not fully used no refund or further facility will be available to the prize-winner.

9. The prize-winner will be notified by email within two weeks of the Closing Date.

10. The name and county of the prize-winner will be made available via the Suziebou newsletter following the Closing Date.

11. Prize-winners agree to take part in any publicity required by Suziebou in connection with competitions and agrees that their names and the counties in which they live may be displayed by Suziebou on the Website, Suziebou newsletters and Suziebou Facebook page and blog.

12. By entering Competitions, entrants agree that Suziebou may use their personal data for administrative purposes connected to Competitions, and that Suziebou may contact entrants (including by email) for such purposes.

13. Other than for death or personal injury arising from Suziebou's negligence, Suziebou hereby excludes (so far as is permitted by law) all liability for any damage, loss, cost and expense, whether direct or indirect, howsoever caused in connection with the Competition or any prize.

14. These Terms shall be governed by English law and, in the event of any dispute, Suziebou and each entrant hereby submits to the exclusive jurisdiction of the English courts.